We ship insured and trackable by EMS (Express Global Mail Service)
Please find the final cost (including shipping) in your shopping cart after clicking "Checkout".
Delivery time: Typically at your door in 7 business days unless stated differently in the article description. Shipping times will also vary depending on the destination and holidays.
OctoTrade Co., Ltd., and the affiliated shops are located in Japan. Please be aware that you are therefore buying products in Japan and in accordance to Japanese laws and business practices. By providing an international shipping address you are becoming the importer of the goods to your country, and you must be aware of all applicable laws and import duties specific to your country of residence. For more general information please read our Shipping & Return Policies. If you do not agree to these conditions, please do not order.
Non US costumers remark about VAT and import duties: Please be aware that the government of your country of residence might charge you the current applicable VAT and import duty defined by the laws of your county. OctoTrade Co., Ltd., is not responsible and not able to define nor pre-collect these taxes. In case of any uncertainty please contact your local customs office before purchasing. Also please be aware that according to international business laws we will not declare any items as gift or with lower value then the purchased value.
In case of warranty: Please contact us first for confirmation, and then ship the complete item to:
OctoTrade Co., Ltd.,
Customer Service
2-17-8 Hanegi, Setagaya-ku
156-0042 Tokyo, Japan
Please enclose a short description of the malfunction and the invoice.
OctoTrade Co., Ltd., processes the warranty claim with the manufacturers in Japan. OctoTrade Co., Ltd. is not responsible for the outcome of the validity or invalidity of the claim as evaluated by the manufacturer.
Do not send items without postage or poorly packed, as they will not be accepted. Shipping costs within Japan and back to you are free of charge if the warranty claim is evaluated to be a valid case. Intentional or accidental damage due to neglect or improper packing by the customer are not under warranty and will be returned at your cost.
Damages occurred during international shipping If, upon receiving your item, you note any major damage to the packaging and/or the item itself, please immediately file a report with the deliverer or the delivery company. Please contact us by e-mail attaching the damage report and possibly photo as proof. We will then process the claim with the delivery company in Japan.
Refunds & Returns:
Refunds will be given at the discretion of the company management.
Returns are allowed only in exceptional cases after consultation and with depreciation.
Buyer is responsible for all shipping costs for returns.
All returns must be packed correctly to be accepted.
Returns sent without prior notification cannot be accepted.
Customized and sanitary products are generally excluded from return.
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